Now Hiring - Client Success Manager in Bowling Green, OH

Are you a Client Success Manager who has an impressive track record of relationship building AND results? Fantastic. We're looking at YOU! We are seeking an experienced Client Success Manager to join our team. As a CSM, you will cultivate and grow an ever-expanding book of business. Connecting with families and long-term care facilities, all while making difference in the lives of our patients.

What’s In It For You?

As a dynamite Client Success Manager, you deserve success in your life as well, and at MDR, we define “success” as being a part of a company that gives you lots of opportunities and options.

• First, we’ve created a competitive salary package, plus additional incentives including highly sought-after monthly recognition for our top performer. We are an inclusive, customer-friendly environment where different perspectives are valued and celebrated.
• We believe in taking good care of our team. You’ll also have access to benefits like an impressive base salary with an uncapped commission, 401(K) with company matching contributions, and quality healthcare & life insurance options.

Work/Life Balance: MDR believes that a work home life balance is key. We provide you with paid-time-off, access to our EAP, pet insurance, employee discounts, and more.

Come join the MDR family of businesses and make your mark today.

Who You Are:

You’re a self-starting, consulting, and closing crusader who knows how to win clients and keep them. You love being on the road, connecting with people, and bringing solutions to their doorsteps. You structure each day for success and each relationship with care.

Qualifications:

• High school diploma or GED.
• Ideally, the Client Success Manager must have 1-2years customer service experience, case management experience or a nursing background (CNA, medical assistant.)
• Strong customer service skills: ability to listen and understand needs and communicate effectively with all parties utilizing face to face, telephonic and/or electronic outreach.
• Excellent verbal and written communication skills.
• Proven ability to achieve goals set by your supervisor.
• Knowledge and possession of Notary commission. We will pay for you to receive your notary license.
• The ability to manage multiple cases at once, requiring excellent organization and time-management skills.
• Discretion in handling confidential and sensitive materials is imperative.
• Ability to analyze and interpret company policies and procedures, define problems, identify alternatives, and implement solutions.
• The accurate and timely preparation of reports as required by your supervisor.
• Daily, consistent, and positive interaction with clients, facilities, and team members.

Who We Are:

Founded in 2012, Medicaid Done Right (MDR) is an independent Medicaid application processing company that assists long-term care facility residents and their families with applying for long term Medicaid benefits. The Client Success Manager is an integral part of fulfilling MDR’s mission.

Our Mission:

At Medicaid Done Right, it’s our mission “To aid patients, their families, and caregivers in the process of applying for Medicaid benefits. By leveraging our experience and technology, we allow patients and families to focus on their well-being.” MDR's goal is to process applications quickly, in accordance with the current applicable state requirements, and timelines.

• We cheerfully work hard.
• We are individually empathetic.
• We keep our commitments.

Medicaid Done Right believes that diversity and inclusivity are essential to positive long-term success and achieving our strategic business goals. We are proud to be an Equal Opportunity Employer, and we encourage diverse and talented applicants to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.